Akutberedskabet
When every second matters
Client: Region Hovedstadens Akutberedskab
Timespan: 2021-2025
Key Focus: UX, Design & Development
Where’s the ambulance? Waiting for help to arrive is one most nerve-wracking moments in an emergency. But now, thanks to the Capital Region of Denmark, patients can track their ambulance in real time after calling 1813.
It’s a micro-service, but a major improvement to the patient experience. Real-time updates don’t just ease the wait—they also help paramedics by freeing up resources, so they can focus on what really matters: saving lives.
How does it work? Simple by design. After calling 1813, you receive a text with a link to track your ambulance’s ETA and live location. No apps. No hassle. Just clarity when you need it most.
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